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Company Name:
Approximate Salary:
Not Specified
Austin, Texas
United States
Information Technology
Position type:
Full Time
Experience level:
2-4 Years
Education level:
Bachelor Degree

Systems Administrator

Supplemental Questions: All candidates should complete the supplemental questions. If an application is submitted through Work in Texas (WIT), you must complete the supplemental questions through CAPPS Recruit. To register or login and access your CAPPS Recruit profile, go to CAPPS Recruit to Sign In (Link:

The Texas Higher Education Coordinating Board (THECB) is seeking a Systems Administrator to join our Information Solutions and Services (ISS) team. The successful candidate will support the agency’s Commercial off the Shelf (COTS) applications and systems. They will be responsible for supporting the Business Object Reporting (WebFocus & Business Intelligence) SAS Server, Laserfiche and other applications by helping them solve the more complex issues. In addition, this person will be leading or contributing to projects involving our COTS environment, as well as evaluating and making recommendations on hardware and software purchases.

General Description:
Performs routine systems administration work providing support and maintenance of agency software and hardware in an application support environment for the Information Solutions and Services Division of the Texas Higher Education Coordinating Board (THECB). Work involves maintaining, upgrading, and configuring reliable enterprise applications. Work also includes, researching, evaluating, recommending, installing, and upgrading software and hardware products following industry best practices while meeting business requirements. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. This position reports to the Director of Technology Operations & Support.

General Duties and Responsibilities:

  •  Assists in installing, configuring, maintaining, and monitoring Commercial off the Shelf (COTS) agency applications, operating Systems, Servers and related infrastructure. Monitors the systems daily and responds immediately to security concerns.
  • Provides technical assistance and support for troubleshooting software and hardware problems. Assist with operational, technical, and system requirements on the location, installation, operation, and maintenance of servers. May assist with system updates and processes for enhanced functionality and security issues resolution.
  • Provides technical and application support to Information Technology staff by identifying root causes of identified issues, implementing best solutions, contacting vendors for application specific issues and recommended solutions, and assisting with resolving application problems.
  • Assists with preparing and maintaining operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques. Participates in technical research and development to enable continuing innovation within the infrastructure.
  • Responds incident and problem calls, and processes service requests and tasks related to COTS products (SQL, MySQL databases, JavaScript, HTML, WebFocus, Business Objects, Laserfiche, SAS Server, and BMS).
  • Ensures systems hardware, operating systems, software systems, and related procedures adhere to agency and state policies, practices, and industry best practices.
  • Assists in completing projects, and in performing systems software and hardware reviews. May provide technical advice, assistance, evaluation, analysis, and status reports to management, as needed.
  • May determine system software or hardware needs required to configure or modify systems.
  • May manage authentication and access control systems. May configure automation routines using scripting and other programming languages (PowerShell scripting, .Net, JAMS/Paladin).
  • May assist with the analysis and evaluation of existing information technology systems processes associated with system software and hardware technology planning, development, implementation, security, and interfaces.
  • May assist in information systems security administration.
  • Applies appropriate Family Educational Rights and Privacy Act (FERPA) standards at all times.
  • Performs other duties as assigned

Knowledge, Skills, and Abilities:

  • Knowledge of systems administration, computer hardware and software configuration and troubleshooting.
  • Knowledge of operating systems and applications, of computer programming and architecture of scripting languages, and of Internet Security administration.
  • Knowledge of SQL, Websites, COTS applications such as Laserfiche, BMS, WebFocus, Business Intelligence / Objects, MS Office 365 Applications, MURA, CLUDO, SiteImprove, etc.
  • Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Skill in solving problem, scheduling, testing, installing, and implementing system software.
  • Skill in troubleshooting software and hardware systems.
  • Skill in using personal computers, databases, and general office software, including Microsoft word, Outlook, PowerPoint, Excel.
  • Skill in analytical thinking and problem-solving.
  • Ability to recognize, analyze, and resolve complex technical issues.
  • Ability to analyze systems and procedures and write and revise standards and procedures.
  • Ability to use network management, administration, and other system administration tools.
  • Ability to  communicate in a in a clear, organized, concise, professional, and courteous way with individuals from diverse social, ethnic, economic, and cultural backgrounds.
  • Ability to meet periodic, milestone, and final deadlines; and to keep management abreast of issues.
  • Ability to conceptualize and apply logical reasoning.
  • Ability to learn and apply techniques of systems analysis, design, and programming.
  • Ability to perform detailed work accurately.
  • Ability to demonstrate flexibility and adaptability toward changes in assignments.

Required Minimum Education and Experience:

  • Bachelor’s degree from an accredited college or university.
  • Two years of relevant full-time work experience in the support, maintenance and troubleshooting of computer software and hardware; including:
    • Experiencing administering Microsoft Windows domain environment
  • Six additional months of relevant full-time work experience may substitute for 15 semester hours of required education, up to four years.
  • Master’s degree from an accredited college or university may substitute for one year of the required experience.


  • Bachelor’s degree or above with major college course work in computer science, information technology, business, or related field.
  • Additional years of work experience in the support, maintenance and troubleshooting of computer software and hardware
  • Experience supporting BMS, MIPS, HELMS, SAS Server, Laserfiche, and/or WebFocus applications.

Physical Requirements and/or Working Conditions:
Work is performed in a standard office environment and requires:
• Regular, reliable, and punctual attendance at work;
• Frequent use of personal computer, copiers, printers and telephones;
• Frequent sitting;
• Frequently works under deadlines, as a team member, and in direct contact with others.

Job offer and continuation of employment with THECB is contingent upon:
• Proof of education and experience listed on the application.
• Eligibility/authorization to work in the U.S.
• Satisfactory results from a pre-employment criminal history background check.

Compliance with the Selective Service Law for males ages 18-25.  Please be advised that under Texas law, names and other information concerning applicants or nominees may be subject to disclosure upon request.

THECB does not allow dual employment with other state of Texas agencies or institutions

Skills assessment may be conducted at time of interview.

 Application Requirements
The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Board’s employment opportunities website at The Texas Higher Education Coordinating Board participates in E-Verify for each new employees’ Form I-9 to confirm work authorization. For questions please call the HR Department at 512-427-6190. For vocal and/or hearing assistance call 7-1-1.

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