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Company Name:
Williams-Sonoma, Inc
Approximate Salary:
Not Specified
San Francisco, California
United States
Position type:
Full Time
Experience level:
3-5 Years
Education level:
Bachelor's Degree

Sr Analyst, Customer Relationship Marketing

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Position Summary

Develop, test and execute seasonal catalog and direct mail circulation and sales plans; analyze sales data to identify trends and opportunities; assist with digital marketing strategies, execute and manage multiple brand projects.


* Prepare detailed catalog circulation plans, including sales and cost forecasts
* Analyze and report on weekly and monthly DTC sales performance and forecasts; identify trends and opportunities
* Recommend and implement mailing test strategies
* Oversee catalog and direct mail name selection and execution
* Oversee production-related deliverables
* Own Month-End Close reporting, accruals, demand forecast and cost planning
* Develop seasonal & fiscal sales and order curves
* Own monthly Customer Metrics reporting
* Develop and supervise additional marketing programs, including direct mail and digital programs
* Work closely with printer on management of circulation quantity, paper orders, oversee unload plans
* Manage key vendor relationships
* Supervise preparation of marketing hindsight reports
* Support the team in various brand initiatives - new store openings, New Mover program, Baby Registry, customer acquisition efforts, catalog format versioning


* Bachelor's degree required, MBA a plus.
* 3-5 years Direct Marketing experience.
* Strategic and analytical thinking; ability to evaluate alternatives and develop effective solutions.
* Prior experience with A/B testing
* Ability to build effective relationships and teams.
* Ability to prioritize and work on multiple projects in a deadline driven environment.
* Strong written and oral communication skills.
* Strong Excel spreadsheet proficiency.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Marketing MBA, Direct Marketing, MBA, Marketing, Management


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