Company Name:
American Express
Approximate Salary:
Not Specified
Location:
New York, New York
Country:
United States
Industry:
Business Development
Position type:
Full Time
Experience level:
4-6 Years
Education level:
Bachelor's Degree

Senior Client Manager

 

 

This is a unique opportunity for an experienced business development manager to manage a $4.4B+ portfolio that includes some of the largest retail clients in the National Client Group, Global Merchant Services.  As the primary Merchant Services contact, the Senior Manager will oversee the strategy and day-to-day management of ten merchant relationships including Nordstrom, Williams-Sonoma, Crate and Barrel, Restoration Hardware, and others.  This position is for a professionally mature business leader and self-starter.  A robust strategic background and the ability to manage and lead in a fast-paced environment is required.  A candidate with an MBA is preferred.

 

 

 

Job Responsibilities

 

  • Develop and implement strategic account plans that grow Amex share, charge volume, revenue, and client satisfaction
  • Grow Amex share and profitability through partnership constructs with merchants including co-marketing initiatives, cross-selling Amex partnerships, brand integration, pricing constructs, and operational efficiencies
  • Negotiate complex deals that include a firm understanding of the financials of card acceptance, industry economics, profitability levers, and Amex assets and channels
  • Demonstrate strong project management skills and the ability to seamlessly multi-task, prioritize, and act with a sense of urgency 
  • Lead, champion, and communicate industry development initiatives that will identify business opportunities and threats

 

 

 

Qualifications

 

  • Demonstrated relationship management experience and proven ability to maintain and deepen relationships with internal and external customers
  • Must demonstrate executive presence, with the ability to lead senior level discussions with clients to influence decision-making and driving results
  • Demonstrate a great sense of curiosity to generate ideas, problem-solve, and to identify new opportunities for business growth
  • Work closely across Amex teams to ensure seamless integration with key partners in Membership Rewards, Merchant Services Marketing, Finance, Pricing, Risk, Operations, and Legal Counsel 
  • Proven consultative selling skills with a demonstrated ability to close deals and drive results
  • Experience with negotiations, understanding the financials of card acceptance, industry economics, profitability levers, and communicating the value of Amex assets and channels
  • Must be highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously both autonomously and as part of a team
  • Strong verbal, written, and analytic skills
  • Must have prior marketing knowledge and experience; prior retail experience a plus
  • Working knowledge of the Microsoft Office Suite, particularly Excel and Power Point
  • Bachelors Degree required
  • MBA preferred

 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.